StarHub unveils innovative Roam Manager service

StarHub just unveiled a new Roam Manager service that allows users to check their up-to-date SMS/Voice/Data usage when roaming overseas.  The free service also allows users to set an alert that will be triggered when data roaming usage hits a specified daily amount.

To access Roam Manager, just dial *100# on your mobile phone. Innovative stuff, I would say.  Snippet of official press release as follows.

Main Menu of Roam Manager
Check Roaming Charges using Roam Manager


Singapore, 2 March 2011 – While you take that well-deserved overseas break or go on a business trip abroad, logging on to the Internet from your smartphone does not mean having to break your bank account.

StarHub today announced that it has launched Roam Manager – a Singapore’s first set of tools that provides mobile roaming customers with pertinent roaming related information and data usage cost notification feature, further enhancing customers’ peace-of-mind data roaming in more than 220 destinations around the world.

Said Ms Joanna Chan, StarHub’s Vice President of Personal Solutions: “StarHub knows that the mobile Internet on the smartphone is indispensable to customers, even when they are out of Singapore. That’s why we want to take away the fear of incurring international data cost unknowingly by offering four new affordable roaming data plans, daily unlimited surfing plan, and Roam Manager that provides roaming related information and data usage cost notifications at customers’ fingertips. With StarHub’s comprehensive roaming solutions, our customers will be able keep in touch with their friends and families while overseas and also be aware of their roaming usage and avoid incurring unexpected mobile roaming charges.”

With Roam Manager, StarHub’s roaming customers are able to check their daily data roaming charges, to know how much they have spent that day.

In addition, four new levels of daily data roaming notifications are now available for customers’ selection, each providing five tiers of alert that will be triggered when data roaming usage hits the specified amount in a day:

– Level 1: $20, $40, $60, $80, $100
– Level 2: $50, $100, $150, $200, $250
– Level 3: $100, $300, $500, $800, $1,000 (Default setting for data roaming notification)
– Level 4: $200, $400, $600, $800, $1,000

As data roaming usage does not stay constant, depending on the nature and duration of the trip, customers have the flexibility to select a different data alert level as and when is needed.

To empower customers with even greater control, they will also have the ability to directly suspend data roaming connection on their handset on the fly! At any point in time when mobile data access is needed, they can easily reconnect the service. This capability will be available to StarHub’s roaming customers at the end of March 2011.

Roam manager also allows users to conveniently check the roaming rates for mobile calls, SMS and data in that destination, as well as the local emergency telephone numbers.

To access Roam Manager, customers simply dial *100# on their mobile phone. There will be no roaming charges to customers for the use of the service overseas.